THIS WEBSITE IS OWNED AND OPERATED BY HYDES INCORPORATE TRADING AS “HYDES STUDIO” (OR “WE” OR “US” OR “OUR”). BY ENTERING, ACCESSING OR USING OUR WEBSITE IN ANY WAY, YOU AGREE TO COMPLY WITH THE FOLLOWING WEBSITE TERMS AND CONDITIONS OF USE, PRIVACY POLICY, AND OUR RETURNS POLICY (COLLECTIVELY OUR “WEBSITE CONDITIONS”), AS WELL AS ANY OTHER LAWS OR REGULATIONS WHICH APPLY TO THIS WEBSITE. IN ADDITION, WHEN YOU MAKE AN ENQUIRY OR ORDER ANY PRODUCT THROUGH THIS WEBSITE, YOU WILL SUBJECT TO THE TERMS AND CONDITIONS ON THIS PAGE. BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE WEBSITE CONDITIONS AND AGREE TO BE BOUND BY THEM.
RETURNS AND EXCHANGES POLICY :
IN CASE THE RECEIVED PRODUCT IS WITH A MANUFACTURING DEFECT OR A WRONG PRODUCT HAS BEEN RECEIVED, KINDLY EMAIL AT CONTACT@HYDESSTUDIO.IN WITHIN 48 HOURS OF RECEIVING THE PRODUCTS. YOUR EMAIL SHOULD CONTAIN COMPREHENSIVE DETAILS ALONG WITH IMAGES OF THE DEFECTS/COMPLAINTS OF THE PRODUCT DELIVERED TO YOU.
IF YOUR PURCHASE MEETS OUR RETURN CRITERIA STATED ABOVE, PLEASE MAIL US WITH FOLLOWING INFORMATION:
- ORDER NUMBER
- DELIVERY ADDRESS
- SPECIFY THE REASON FOR EXCHANGE AND PLEASE SEND US AN IMAGE OF THE ITEM
OUR TEAM WILL VERIFY THE DETAILS AND REVERT WITHIN 2 WORKING DAYS. THE PRODUCT MUST BE RECEIVED WITHIN 10 DAYS FROM THE DATE OF RECIPIENT. PLEASE ENSURE THAT THE PRODUCT YOU RETURN IS UNUSED, SHOULD NOT SHOW ANY SIGNS OF WEAR AND TEAR, AND THE ORIGINAL PACKINGS ARE INTACT.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS :
- CUSTOM MADE AND MADE TO ORDER PRODUCTS.
- ORDERS PLACED USING GIFT CARD.
- ALTERED PRODUCTS AS PER THE SPECIFICATIONS/MEASUREMENTS PROVIDED BY YOU
- PRODUCTS THAT ARE PURCHASED IN ANY SALE / PROMOTION ORGANISED BY HYDES STUDIO
CANCELLATION POLICY :
PLEASE NOTE AN ORDER CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PLACING THE ORDER. ONCE THE ORDER IS PROCESSED AFTER 24 HOURS, NO CANCELLATION REQUEST WILL BE ENTERTAINED. NO REFUND WILL BE PROVIDED, YOU MAY CHOOSE ANOTHER STYLE OF SAME OR HIGHER VALUE BY PAYING THE REMAINDER.
AS PART OF USUAL BUSINESS PRACTICE, HYDES STUDIO RESERVES THE RIGHT TO CANCEL THE ORDER AND REFUND THE ENTIRE AMOUNT BACK TO YOU, IF ORDER HAS NOT BEEN APPROVED / PROCESSED BY HYDES STUDIO.
INCORRECT / INCOMPLETE SHIPPING ADDRESS :
WE ARE UNABLE TO OFFER REFUNDS IF WE’VE BEEN GIVEN AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS, OR IF THERE ARE THREE FAILED DELIVERY ATTEMPTS BY OUR SHIPPING AGENCY AND/OR THE PACKAGE IS REFUSED BY THE RECIPIENT.
GIFT CARD :
ONCE ISSUED, YOUR GIFT CARD IS VALID FOR A LIFETIME. GIFT CARDS CAN BE REDEEMED AGAINST ALL PRODUCTS ON HYDES STUDIO. HOWEVER, THEY CANNOT BE RETURNED OR REFUNDED, AND ARE NON-TRANSFERABLE. GIFT CARDS CANNOT BE REDEEMED FOR CASH IN PART OR IN WHOLE, OR CONVERTED INTO CREDIT NOTES. IF THE ORDER AMOUNT EXCEEDS THE VALUE OF YOUR GIFT CARD, THE REMAINING BALANCE MUST BE SETTLED AT CHECKOUT.
HYDES STUDIO IS NOT RESPONSIBLE IF YOUR GIFT CARD IS LOST, STOLEN, OR USED WITHOUT YOUR PERMISSION. WE SHALL NOT BE HELD RESPONSIBLE FOR ANY UNAUTHORISED AND/OR FRAUDULENT PURCHASES MADE USING THE GIFT CARD. WE PRESUME THAT THE GUEST PRESENTING THE GIFT CARD CODE IS THE INTENDED BENEFICIARY OF THE VOUCHER. HENCE, WE SHALL NOT VERIFY WHETHER THE PERSON REDEEMING IT IS THE ACTUAL/INTENDED BENEFICIARY OF THE GIFT CARD.
GIFT CARDS CANNOT BE USED IN CONJUNCTION WITH ANY OTHER OFFER, WITH THE EXCEPTION OF FREE DELIVERY PROMOTIONS. THIS GIFT CARD WILL BE GOVERNED BY THE LAWS OF INDIA AND DISPUTES, IF ANY, SHALL BE SUBJECT TO THE JURISDICTION OF COURTS IN CHENNAI ONLY.
WELCOME OFFER :
THE CODE IS EXCLUSIVELY VALID FOR FIRST TIME SHOPPERS ON HYDES STUDIO. THE OFFER IS NOT APPLICABLE ON ANY DISCOUNTED PRODUCTS. THE OFFER CODE IS VALID ONLY ONCE PER USER AND CANNOT BE CLUBBED WITH ANY OTHER COUPON CODE OR OTHER PROMOTIONAL OFFERS.
PRODUCT PRICES :
ALL REFERENCES TO INR ON THIS WEBSITE ARE IN INDIAN CURRENCY. PRICES ARE SUBJECT TO CHANGE AT ANY TIME, WITHOUT ANY NOTIFICATIONS. ALL RIGHTS TO CHANGE PRICES ARE RESERVED BY HYDES INCORPORATE.
SHIPMENT AND DELIVERY :
WE TAKE 10 WORKING DAYS TO SHIP THE PRODUCTS FROM THE DAY OF RECEIPT OF THE PAYMENT CONFIRMED AGAINST THE ORDER PLACED WITH HYDES STUDIO. THE SHIPMENT /DELIVERY TIME IS AN APPROXIMATE TIME MENTIONED BY THE VENDOR AGAINST EACH PRODUCT. HYDES STUDIO SHALL NOT BE LIABLE FOR ANY DELAY / NON-DELIVERY OF PURCHASED GOODS BY FLOOD, FIRE, WARS, ACTS OF GOD OR ANY CAUSE THAT IS BEYOND THE CONTROL OF HYDES STUDIO.
THE USER MUST AGREE TO PROVIDE AUTHENTIC AND TRUE INFORMATION, TO AVOID ANY KIND OF DELAY OR LOSS OF MERCHANDISE.
DELIVERY OF ORDERS WOULD BE DONE ADDRESS SPECIFIC, NOT PERSON SPECIFIC.
WE USE INDIA SPEED POST FOR INTERNATIONAL DELIVERY,WHICH TAKES 10-15 WORKING DAYS. ALL DUTIES AND TAXES FOR INTERNATIONAL SHIPPING SHALL BE BORNE BY THE CUSTOMER. HYDES INCORPORATE IS NOT LIABLE TO PAY ANY DUTIES OR TAXES FOR INTERNATIONAL SHIPPING.
ANY PRODUCT THAT HAS BEEN HAMPERED OR DAMAGED WHILE TRANSPORTATION MUST BE NOTIFIED BY EMAIL WITHIN 48 HOURS OF THE PRODUCT BEING DELIVERED AND RETURNED TO OUR WAREHOUSE WITHIN A TIME PERIOD OF ONE WEEK, ELSE HYDES STUDIO WILL NOT BE LIABLE TO ACCEPT THE MERCHANDISE. IN SUCH CASES, THE CUSTOMER WILL HAVE TO WRITE IN TO CONTACT@HYDESSTUDIO.IN AND A PROMPT RESPONSE IS GUARANTEED FROM OUR END. WE WILL INVESTIGATE THE DAMAGE FROM OUR END AND REPAIR THE MERCHANDISE IN ENTIRETY. ALL COURIERS OF THIS NATURE WILL BE BORNE BY THE CUSTOMER THEMSELVES. HYDES STUDIO WILL ONLY BEAR THE EXPENSES OF THE TRANSACTION AFTER THE REPAIR OF THE MERCHANDISE.
COLOR VARIATIONS / WEAR & TEAR :
LEATHER : REPRODUCTION OF COLORS IS AS ACCURATE AS POSSIBLE, ALTHOUGH PLEASE NOTE, COLORS MAY VARY SLIGHTLY FROM SCREEN TO SCREEN. ALSO, LEATHER IS A NATURAL MATERIAL AND A SLIGHT VARIATION IS BOUND TO APPEAR IN EACH ITEM.
EMBOSS ON LEATHER : ALL OUR ITEMS HAVE EMBOSSING ON THE LEATHER. AS THE EMBOSS EFFECTS DIFFERENTLY ON EACH SKIN, SLIGHT VARIATIONS MIGHT OCCUR. ALSO THE EMBOSS MIGHT BECOME INVISIBLE OVER TIME DUE TO GENERAL USE. THESE ARE NOT DEFECTS BUT GENERAL WEAR AND TEAR.
FABRIC : SOME PRODUCTS HAVE DIGITAL PRINTING ON FABRIC ON WHICH SLIGHT VARIATION MIGHT OCCUR IN DIFFERENT PARTS OR PATCHES. THIS IS A GENERAL PROPERTY OF THE FABRIC WHICH CANNOT BE CONTROLLED.
HARDWARE COLOR : SOME OF THE PRODUCTS WITH METAL HARDWARE MIGHT TARNISH OR LOSE ITS SHINE OVER TIME DUE TO WEATHER CONDITIONS AND USAGE. THESE ARE CHANGES WHICH OCCUR DUE TO THE VARIED USE AND HANDLING OF THE PRODUCT BY THE CUSTOMER AND CANNOT BE HELD AGAINST THE MANUFACTURERS.
DESIGN AND STYLE : ALL HYDES STUDIO PRODUCTS ARE HAND CRAFTED, HENCE NO TWO PRODUCTS ARE IDENTICAL IN THEIR ABSOLUTE MEASUREMENTS. THERE MIGHT BE A SLIGHT CHANGE, BUT MINIMAL TO THE EYE WHICH THEREFORE WOULD NOT CHANGE THE ESSENCE OF THE DESIGN.
SCRATCHES AND MARKS : SCRATCHES AND MARKS ON THE LEATHER SURFACE ARE A PART OF THE CHARACTERISTICS OF THE MATERIAL. THEY DO NOT QUALIFY AS DEFECTS. THIS CAN HAPPEN DUE TO USE OVER A PERIOD OF TIME WHICH ENHANCES THE LOOK AND FEEL OF THE PRODUCT, ADDING TO ITS VINTAGE APPEAL. SOME TYPES OF LEATHER MIGHT HAVE A SLIGHT PATINA ON THE SURFACE DUE TO USAGE AND IS THE QUALITY OF THE LEATHER. PRODUCTS ARE ONLY DESIGNED SEEING AND KEEPING IN MIND ALL THE ABOVE MENTIONED FACTORS. MARKS ARE COMMON ON LEATHER AS EACH SKIN IS DIFFERENT TO THE OTHER, AS NO TWO SKINS ARE THE SAME. PLEASE NOTE, THESE ARE NOT CONSIDERED AS DEFECTS OR REJECTS.
NOTE: COLOR VARIATION CANNOT BE SUBJECT TO REJECTION OF GOODS OR MERCHANDISE.
IN CASE YOU HAVE ANY OTHER QUERIES, CUSTOMER MAIL US AT CONTACT@HYDESSTUDIO.IN OR CAN ALSO CALL US AT OUR CUSTOMER SERVICE NUMBER +91-7708777138, WHICH REMAINS OPEN FROM MONDAY TO FRIDAY BETWEEN 010:00 TO 18:00 HRS (IST) EXCEPT DECLARED HOLIDAYS.
