Returns and Exchanges policy :
In case the received product is with a manufacturing defect or a wrong product has been received, kindly email at firstname.lastname@example.org within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
If your purchase meets our return criteria stated above, please mail us with following information:
- Order number
- Delivery address
- Specify the reason for exchange and please send us an image of the item
Our team will verify the details and revert within 2 working days.The product must be received by us, within 10 days from the date of recipient. Please ensure that the product you return is unused, should not show any signs of wear and tear, and the original packings are intact.
List of non-returnable or non-exchangeable products :
- Custom made /Made to order products.
- Orders placed using gift card.
- Altered products as per the specifications/measurements provided by you
- Products that are purchased in any sale / promotion organised by Hydes Studio
Cancellation Policy :
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. No refund will be provided, you may choose another style of same or higher value by paying the remainder.
As part of usual business practice, HYDES STUDIO reserves the right to cancel the order and refund the entire amount back to you, if order has not been approved / processed by HYDES STUDIO.