Use a soft damp cloth with a drop of mild baby shampoo and clean.
Always test in an inconspicuous area of your bag first before applying to
the entire bag. We suggest trying first on the base of the bag or under a
flap for example.
There maybe mold formation on your bag when it is not used for a very long time. Wipe the bag with a soft damp cloth and moisturize the leather with a mild leather conditioner.
Stains like Ink, Wine, Oil are tough to remove. If the problem is beyond your repair skills, please mail us at firstname.lastname@example.org with photos and we can help you further.
Just like us, leather bag needs to be maintained in order to age gracefully
and last many years. We recommend you to clean and moisturize your
bag once in 6 months. Leather conditioning cream or oil would work as a
good moisturizer. Kindly ensure that these products are free from
chemicals and have no color tints. Always test in an inconspicuous area
of your bag first before applying to the entire bag.
Sometimes small bubbles appear on the leather,
which fades naturally over time. Dry your bag slowly at room temperature. Speed drying under the fan or hairdryer changes the
chemical structure of the leather and may end up cracking it. While drying, ensure the bag starts in the shape you want it to end up as.
If you notice a manufacture/ workmanship error on your newly purchased product, a replacement will be provided.
You can return the bag within 2 days of receiving the product. Please ensure that the item is in new condition. Returned products must have their original packaging, not show any sign of use, wear and tear, marks/scratches, alterations, or any damage. We cannot accept returns on items with monograms or customization and sale products.
Please check our returns and exchange policy for more details.
Kindly allow us 10working days to ship the product as most of our bags are made to order. If the product is in ready stock, we take 2/3 working days to ship.
We take 10 working days as lead-time to ship the product as most of our
bags are made to order. Orders above 10,000INR ships for free (Pan
India orders only).
We ship Internationally via India speed post. It takes 9-15working days to deliver. Hydes Studio is not liable to pay any Duties or Taxes for International Shipping.
We’re happy to monogram your bag or accessory, kindly note that we’ll have to charge extra 300INR as a separate dye has to be made. We have no restrictions on the number of characters but we suggest keeping it short. No refund/return policy applies to monogram products.
Yes, we do! It can be used multiple times if there is
a balance. You can combine a maximum of 2 gift cards at the time of check out. Gift cards are valid for a year from the date of purchase and cannot be canceled or refunded.
All our leathers are of premium quality and are tanned without any
hazardous chemicals. Scratches, Stretch marks, and Irregularities in color
and texture are not considered as defects and reflects the authenticity
of our leather. If there is a manufacturing defect, kindly mail us at email@example.com attaching the photo. We are more than happy to sort out and will revert within 2 working days
Please feel free to write to us at firstname.lastname@example.org
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